Managing the financial lives of high-net-worth families is unlike any other kind of financial operation. Each household, entity, and trust comes with its own structure, reporting needs, and risk profile. Yet many family offices still rely on spreadsheets and other consumer-grade tools that can’t keep up with today’s operational demands.

The 2025 North America Family Office Report conducted by RBC highlights a widening gap between the services family offices provide and the systems they rely on to deliver them. While 62% of family offices surveyed now offer bill pay services to clients, the broader group identified their top operational concern as having too many manual processes, followed closely by an overreliance on spreadsheets.

These findings reveal a clear challenge: as family offices expand their service offerings and client expectations grow, many are still constrained by tools that were never built for the complexity of high-net-worth financial management.

Generic accounting and consumer-grade systems cannot provide multi-entity accounting, nuanced approval hierarchies, or the audit-ready transparency that firms need. Manual workarounds increase the risk of error and fraud, slow down reporting, and make it harder for teams to focus on what matters most: serving clients.

That is why family offices are turning to technology designed specifically for their world.

AgilLink combines bill pay, accounting, banking, treasury, and cash management in one secure platform. The system is purpose-built for firms that support high-net-worth clients, integrating controls, workflows, and reporting sophistication needed to manage complex financial relationships with confidence.

After 50 years of working alongside family offices, AgilLink continues to evolve based on real-world feedback. Our clients choose us not only for what our technology can do, but because it is designed for how they work, balancing precision, efficiency, and security.

When managing family wealth, purpose-built technology is not a luxury. It is the foundation for secure, efficient, and scalable operations.

From the 2025 North America Family Office Report

This article and the information contained herein is for general information and education only. It is provided as a courtesy to the clients and friends of AgilLink. AgilLink, as a matter of policy, does not give tax, accounting, regulatory or legal advice, and any information provided should not be construed as such. Rules in the areas of law, tax, and accounting are subject to change and open to varying interpretations.  You should consult with your other advisors on the tax, accounting and legal implications of actions you may take based on any strategies presented, taking into account your own particular circumstances.

AgilLink is an RBC company and an affiliate of City National Bank Member FDIC.

City National Bank is a subsidiary of Royal Bank of Canada. Deposit products and services are provided by City National Bank.

^{Cerulli and Campden Wealth North American Family Office Report are independent companies and are not associated with AgilLink, City National Bank, or Royal Bank of Canada.}